Frequently Asked Questions
Yes! We offer custom jewelry options. Contact us for details.
Yes, we offer a 6-month warranty covering manufacturing defects. This does not include normal wear and tear or accidental damage.
To keep your jewelry looking its best:
Avoid contact with water, lotions, and perfumes.
Store in a dry, safe place when not in use.
Clean gently with a soft cloth.
Opals are delicate gemstones that require special care. To maintain their beauty:
Avoid exposure to extreme temperature changes.
Keep opals away from chemicals, perfumes, and household cleaners.
Store separately from harder gemstones to prevent scratches.
Clean with a soft, damp cloth—avoid ultrasonic or steam cleaners.
We accept returns within 14 days of delivery for unworn, undamaged items in their original packaging. Custom or personalized items are non-refundable.
Contact us at support@heartsmithsjewelry.com with your order number and reason for return. We will provide instructions on returning your item.
Once your order ships, you will receive an email with a tracking number. Please allow up to 24 hours for tracking updates.
Yes, we ship to select international locations. Customers are responsible for any customs fees or import duties.
We accept major credit and debit cards, PayPal, and other secure payment options available at checkout.