Shipping and Returns

Processing Time

Orders are typically processed within 2-3 business days. Custom or personalized orders may take longer, and estimated processing times will be provided at checkout.

Shipping Methods and Delivery Times

We offer standard and expedited shipping options. Estimated delivery times:

Standard Shipping: 5-10 business days
Expedited Shipping: 2-5 business days
Delivery times may vary based on location and carrier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method. Free shipping may be available for orders over a certain amount.

International Shipping

We ship internationally to select countries. Customers are responsible for any customs fees, import duties, or taxes imposed by their country.

Order Tracking

Once your order ships, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update.

Lost or Stolen Packages

Heartsmiths Jewelry is not responsible for lost or stolen packages. If your package is missing, please contact the shipping carrier for assistance.

Return Policy

We accept returns within 14 days of delivery for unworn, undamaged items in their original packaging. Custom or personalized items are non-refundable unless defective.

Return Process

To initiate a return:

Contact us at helloheartsmiths@gmail.com with your order number and reason for return.
Once approved, you will receive instructions on where to send your item.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds will be processed to the original payment method within 7 business days of receiving the return.

Exchanges

We offer exchanges for items of equal value within 14 days of delivery. Contact us to arrange an exchange.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the issue. We will offer a replacement or refund.

Non-Returnable Items

Custom or personalized jewelry
Gift cards
Items marked as final sale

For further questions, contact us at helloheartsmiths@gmail.com